1. Controller
DFX CLOUD SOLUTIONS LLC controls personal data related to accounts, sales, billing, support, security, and operation of its website. When processing Customer-hosted data under instructions, DFX may act as a service provider or processor.
2. Data collected
- Identity and contact information.
- Account, order, invoice, payment, and service information.
- Technical data including IP, device, browser, logs, authentication, and activity.
- Support tickets, files, screenshots, access information, and diagnostics.
- Security alerts, hashes, events, and incident evidence.
- Preferences, cookies, and analytics where applicable.
3. Purposes
DFX uses data to provide and administer services, verify identity, bill, support, secure systems, prevent fraud, comply with law, improve products, and communicate about accounts.
4. Legal grounds
Processing may rely on contract performance, consent, legal obligations, fraud prevention, security, and other legitimate interests recognized by applicable law.
5. Providers and international transfers
DFX may use data centers, registrars, payment processors, email, support, security, analytics, CDN, licensing, and cloud providers. Data may be processed in the United States or other countries where those providers operate.
6. Retention
Data is retained for the relationship and as needed for billing, support, fraud prevention, compliance, legal defense, and security. Backup copies may remain until normal overwrite cycles complete.
7. Security
DFX applies reasonable safeguards, but no system is absolutely secure. Customers must protect credentials and devices.
8. Rights
Depending on applicable law, individuals may request access, correction, deletion, restriction, objection, or portability. DFX may verify identity and retain data where legally required.
9. Cookies
The site may use necessary cookies for authentication, shopping cart, security, and preferences, plus analytics or marketing cookies where enabled.
10. Customer data
The Customer is responsible for the lawfulness of data placed in websites, servers, email, CRM, forms, or applications.
11. Children
Services are not directed to children unable to contract legally. Customers must not collect children's data without appropriate legal basis and safeguards.
12. Contact
Privacy requests should be submitted through the official support ticket system or contact page.
13. Changes
DFX may update this Policy and will publish the revised effective date.