1. Provider identification
The services are provided by DFX CLOUD SOLUTIONS LLC, a limited liability company organized in the State of New Mexico, United States, with its legal and commercial address at 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, United States.
2. Acceptance and contractual scope
Creating an account, placing an order, approving a proposal, paying an invoice, renewing, or using a service constitutes acceptance of these Terms and all applicable supplemental policies.
The contractual relationship may include a specific proposal, service order, invoice, plan description, SLA, these Terms, and linked policies. In case of conflict, the specific signed agreement or service terms prevail.
3. Covered services
These Terms may apply to web hosting, reseller hosting, WordPress, VPS and dedicated servers, cloud infrastructure, domains, DNS, SSL, professional email, streaming, VPN, licenses, backups, security, maintenance, web and software development, migrations, SEO, GEO, advertising, automation, CRM, artificial intelligence, consulting, and support.
Purchasing one product does not automatically include additional services. Hosting, domains, or VPS services do not by themselves include website maintenance, server management, external backups, incident response, data recovery, or managed security unless expressly stated.
4. Account, identity, and authorized users
The Customer must provide accurate and current information. DFX may require identity, ownership, payment, or authority verification before activating services, transferring domains, releasing data, restoring backups, or changing critical account details.
The Customer is responsible for all activity performed through its account, registered email, panels, APIs, credentials, employees, agencies, and authorized third parties.
5. Pricing, taxes, billing, and renewal
Prices, billing cycles, currency, and scope are those shown in the applicable proposal, order, or invoice. Taxes, withholding, currency conversion, banking fees, third-party licenses, excess use, and additional technical work may be charged separately.
The Customer is responsible for timely renewal of hosting, servers, domains, certificates, licenses, email, security, backups, and maintenance. Renewal reminders are a courtesy.
6. Suspension and termination
DFX may suspend, isolate, or terminate services for nonpayment, abusive use, malware, phishing, spam, attacks, illegal activity, security risk, contractual breach, legal process, or failure to cooperate during a critical incident.
7. Customer content and responsibilities
The Customer is solely responsible for text, images, video, databases, email, contact lists, code, products, promotions, trademarks, personal data, and AI-generated content stored, published, or processed through the services.
8. Shared security responsibility
The Customer must protect credentials, use strong unique passwords, enable multifactor authentication where available, update devices and software, limit permissions, avoid pirated components, and report incidents promptly.
No firewall, antivirus, WAF, CDN, backup, or monitoring system provides absolute protection.
9. Backups and data loss
The Customer remains primarily responsible for maintaining independent, tested copies. DFX backups are supplemental unless a specific agreement states otherwise. DFX does not guarantee that every backup can be fully restored or is free from corruption or malware.
10. Maintenance and third-party modifications
Maintenance includes only the tasks expressly included in the selected plan. Updates may result in incompatibilities, visual changes, or downtime. Work caused by Customer or third-party changes may be billed separately.
11. Third-party services
DFX may integrate data centers, registrars, payment platforms, control panels, licenses, networks, CDNs, APIs, and third-party software. DFX does not control their pricing, policies, functionality, compatibility, outages, or discontinuation.
12. No guaranteed business results
SEO, GEO, advertising, consulting, automation, and artificial intelligence are best-efforts services. DFX does not guarantee rankings, traffic, sales, leads, ad approvals, AI visibility, or specific commercial outcomes.
13. Force majeure and weather-related events
DFX is not liable for delays or outages beyond its reasonable control, including severe weather, hurricanes, tornadoes, floods, wildfires, earthquakes, extreme temperatures, lightning, data center damage, power or cooling failures, telecommunications failures, war, civil unrest, pandemics, strikes, sanctions, government action, large-scale cyberattacks, or general Internet failures.
14. Limitation of liability
To the fullest extent permitted by law, DFX will not be liable for indirect, incidental, special, punitive, or consequential damages, lost profits, lost opportunities, reputational harm, lost customers, business interruption, or lost or corrupted data. Direct aggregate liability shall not exceed the amount paid for the directly affected service during the three months preceding the event, unless mandatory law requires otherwise.
15. Indemnification
The Customer will defend and hold DFX harmless from claims arising from Customer content, products, users, legal violations, third-party rights, data processing, or instructions.
16. Electronic communications and records
The client area, support tickets, registered email, invoices, access logs, IP addresses, dates, timestamps, and electronic approvals may serve as evidence to the extent permitted by law.
17. Governing law and venue
These Terms are governed by applicable New Mexico law, without limiting mandatory consumer or jurisdictional rights. The parties will first attempt good-faith resolution. Where legally permitted, courts located in Albuquerque, New Mexico will have jurisdiction.
18. Updates
DFX may update these Terms for legal, technical, security, or commercial reasons. Continued use after the effective date constitutes acceptance, subject to non-waivable rights.